Help centre
Questions, answered.
Everything about designing, downloading and paying for your invitations.
How does the editor work?Getting Started
Simply select a template, fill in your details using our intuitive form, and watch your invitation update in real-time. No design experience needed!
Can I download my invitation without paying?Pricing & Payment
Yes. Every design is free to personalise and download in full resolution, without a watermark.
What file formats are available for download?Getting Started
You can download your invitations as PNG or JPG, in high resolution.
Can I save my design and edit it later?Getting Started
Absolutely! When logged in, your designs are auto-saved. You can return anytime to continue editing or download your invitations again.
Is there a mobile app?Getting Started
An InviteMatic app for Android and iPhone is on the way, with the same designs and an editor made for phones.
Can I customize templates beyond the form fields?Templates & Customization
Our templates are pre-designed for simplicity and ease of use. You can customize the text content through the provided form fields. For advanced customization, please contact our support team.
Is there a refund policy?Pricing & Payment
Yes, we offer a 30-day money-back guarantee on template purchases. Please refer to our refund policy for detailed terms.
Can I use the invitations for commercial purposes?Usage Rights
Personal invitations are for personal use. For commercial printing or mass distribution, please contact us for a commercial license.
How many templates are available?Templates & Customization
We continuously add new templates. Currently, we have over 100+ templates across various categories.
Do you offer custom template design?Templates & Customization
Not at the moment, but it's on our roadmap. For now, you can choose from our curated collection of professional templates.
What are the usage rights for downloaded templates?Usage Rights
Downloaded templates are licensed for personal use. You can customize and print them for personal events. For commercial use or distribution, please contact us for a commercial license.
Can I redistribute or resell templates?Usage Rights
No, templates cannot be redistributed, resold, or shared with others. Each license is for personal use by the individual purchaser only. Violation of this policy may result in legal action.
Still have a question?
Write to us and a real person will reply, usually within a day.